Read the Memorial Hospital case study in Chapter 4 of your text. In a three- to four-page paper, respond to the guided response below.
Discuss ways that a hospital might measure quality. Be sure to explain your reasoning.
Explain the potential costs and failures of quality for Memorial Hospital and discuss how each can be measured.
Discuss ideas or techniques from TQM that Janice could use to help Memorial focus on providing quality health care.
Analyze the methods Memorial could use to assess the quality of health care it is providing.
Your paper should be in paragraph form (avoid the use of bullet points) and supported with the concepts outlined in your text and additional scholarly sources.
Submit your three page paper (not including the title and reference pages). Your paper must be formatted according to APA style as outlined.
Case study
Memorial Hospital is a privately owned 600-bed facility. The hospital provides abroad range of health care services, including complete laboratory and X-rayfacilities, an emergency room, an intensive care unit, a cardiac care unit, and apsychiatric ward. Most of these services are provided by several other hospitals inthe metropolitan area. Memorial has purposely avoided getting involved in anyspecialized fields of medicine or obtaining very specialized diagnostic equipmentbecause it was felt that such services would not be cost-effective. The GeneralHospital, located only a few miles from Memorial, is affiliated with the local School ofMedicine and offers up-to-date services in those specialized areas. Instead of tryingto compete with General Hospital to provide special services, Memorial Hospital hasconcentrated on offering high-quality general health care at an affordable price.Compared with the much larger General Hospital, Memorial stresses close personalattention to each patient from a nursing staff that cares about its work. In fact, thehospital has begun to place ads in newspapers and on television, stressing itspatient-oriented care.
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